DELIVERIES & RETURN POLICY

Deliveries

Hong-Kong & Macau

PURALITY delivers within Macau and Hong-Kong: Hong Kong Island, Kowloon, New Territories, certain remote areas, outlying islands. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.

We ship to commercial and residential addresses only. P.O. box and logistics centers are not accepted as delivery address.

Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only.

Delivery methods and fees

Delivery type

1. Door to door by S.F. Express
2. Self-pickup services at SF stores and EF Lockers

Delivery Fee

For orders below $300HKD: $30HKD

For orders on or above $300HKD: Free

Delivery Period

Upon confirmation of payment, the order will be ready and shipped out in 2-7 business days, subject to stock availability and the volume of orders. For remote areas, it might take 3-4 additional days to arrive.

Delivery schedule: Mondays to Saturdays: 9am-7pm (Sundays and Public Holidays: Not in service)

I have just placed an order. How soon will it be shipped?

Upon confirmation of payment, the order will be ready and shipped out in 2-7 business days, subject to stock availability and the volume of orders. For remote areas, it might take 3-4 additional days to arrive.

Delivery schedule

Mondays to Saturdays: 9am-7pm (Sundays and Public Holidays: Not in service)

Can I request a specific delivery time?

It is not possible to request specific delivery times.

How can I track my order?

Once your order has been validated and prepared by our warehouse, you will receive an e-mail confirming shipment with your SF Express' tracking number.

Can I cancel my order?

If the order has already been processed by SF Express. Please contact SF Express directly in order to make further arrangements. S.F. Express HK hotline: +852 27300273.

However, if you do not wish to keep your items, you can return them to us via the Terms & Conditions page.

You will be responsible for the return shipping costs.

How do I change my order?

Once your order has been validated, it is not possible to modify its content.

We invite you to place a new order if the product ordered is not the right one or if you forgot to add a promotional code.

To find out more about our returns policy, please click here.

How can I change my delivery address?

If the address on your order is incorrect, you can change it before purchase.

If your order has been finalised and picked up by the SF Express, please contact SF Express directly in order to make further arrangements. S.F. Express HK hotline: +852 27300273

My order was not delivered.

If SF Express was unable to deliver your package, it will be returned to us. As soon as we receive it, we will send the consignment to the new address that you will have indicated to us.

If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. S.F. Express HK hotline: +852 27300273

Return policy

Is it possible to be reimbursed?

You have a 7-day cancellation period following receipt of the products. Returns are applicable for products received must be intact, unopened and in their original packaging along with the gifts sent with the order, if applicable.

Refunds will be made on the products and initial delivery charge to the credit card used for the order. Shipping costs incurred for product returns will not be refunded.

How long does it take to get a refund?

Refunds will be made an average of 14 working days following receipt of your package.

Do you offer any exchanges?

You may request an exchange of your item within 14 days from the date of the order. The product for which you request an exchange must be intact, unopened and in its original packaging.

Please see the Delivery & Returns page for any exchanges.

DELIVERIES & RETURN POLICY

Deliveries

Return policy

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