RESET Essence

Delivery type

1. Door to door by S.F. Express
2. Self-pickup services at SF stores and EF Lockers

Delivery Fee

For orders below $300HKD: $30HKD

For orders on or above $300HKD: Free

Delivery Period

Upon confirmation of payment, the order will be ready and shipped out in 2-7 business days, subject to stock availability and the volume of orders. For remote areas, it might take 3-4 additional days to arrive.

Delivery schedule: Mondays to Saturdays: 9am-7pm (Sundays and Public Holidays: Not in service)

Upon confirmation of payment, the order will be ready and shipped out in 2-7 business days, subject to stock availability and the volume of orders. For remote areas, it might take 3-4 additional days to arrive.

Delivery schedule

Mondays to Saturdays: 9am-7pm (Sundays and Public Holidays: Not in service)

It is not possible to request specific delivery times.

Once your order has been validated and prepared by our warehouse, you will receive an e-mail confirming shipment with your SF Express' tracking number.

If the order has already been processed by SF Express. Please contact SF Express directly in order to make further arrangements. S.F. Express HK hotline: +852 27300273.

However, if you do not wish to keep your items, you can return them to us via the Terms & Conditions page.

You will be responsible for the return shipping costs. 

Once your order has been validated, it is not possible to modify its content.

We invite you to place a new order if the product ordered is not the right one or if you forgot to add a promotional code.

To find out more about our returns policy, please click here.

If the address on your order is incorrect, you can change it before purchase.

If your order has been finalised and picked up by the SF Express, please contact SF Express directly in order to make further arrangements. S.F. Express HK hotline: +852 27300273

If SF Express was unable to deliver your package, it will be returned to us. As soon as we receive it, we will send the consignment to the new address that you will have indicated to us.

If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. S.F. Express HK hotline: +852 27300273

Refunds will be made an average of 14 working days following receipt of your package.

You may request an exchange of your item within 14 days from the date of the order. The product for which you request an exchange must be intact, unopened and in its original packaging.

Please see the Delivery & Returns page for any exchanges.